Which services are offered by SYNCING.NET support and what can I check before I send a support request?

Before sending a support request please ensure to have

  • read the available FAQ articles and general advices on our support page
  • the latest service pack for Microsoft .NET Framework installed or updated the Microsoft .NET Framework to the latest version
  • the latest Microsoft Installer version installed
  • the latest SYNCING.NET version from our download page installed

If these items have been successfully checked, please

  • restart SYNCING.NET on the respective computer(s) and check whether the issue still exists
  • restart the the respective computer(s) and check whether the issue still exists
  • ensure that the user has adequate access rights on the computer
  • ensure that the Outlook profile and store (PST file) are correctly configured. The tool scanpst can help you with this task

If the above items did not help solving the issue, we offer the following services for all users of SYNCING.NET:

  • Free support via email support(at)syncing.net
  • Analysis of SYNCING.NET error messages and error reports sent through "Help -> Report a Problem".
    We usually respond to any error report. However, if you sent a report but did not get an answer and the error reappears, please use the link within the next item to resend your request.
  • Problem reports and technical questions can also be sent through our Report problem form